Starting about a week or so ago, we have started bringing our new computer system online. Starting last week, we are using a point of sale system that should (eventually) know what books are in your subscription bin, and apply discounts and special sale prices automatically.
The customer base has been growing fairly steadily and I know that in the past few months that the juggling of the orders has become a little more difficult than usual. I have kept all the information on spreadsheets, and it works well … so long as I don’t forget to add stuff, or lose the paper I wrote it on, and so long as I don’t accidentally overwrite the file I saved everything on (2x in 2 years. Not horrible but not good).
To address this, I have purchased this comic book inventory/subscription/point of sale system. It is supplied by the company that distributes our comics (Diamond) and is meant to automate a lot of the functions that I have been doing by hand … plus a lot more – including emails to tell you what is waiting for you every week and hopefully more online information will be available on our website.
It is going to be very important – especially in these early days – to make sure we are ordering the books and special items you have requested. The computer doesn’t make the assumptions I sometimes do, and I might miss something that you might have wanted. We have the ability to add customer notes to every account, and I plan on using them to order books by artists, writers or characters that you always want (with your permission, of course).
Every week, I discover a little more flexibility and usefulness with this system, and it is my hope that it will make our customer service even better than the high standards we have always strived for.
So far, it’s working pretty well. But I do want to give everyone I can a heads up that this is going on. When we transferred the subscription data from the old system to the new, it is possible we made errors. It is more likely the error will be that a book you cancelled is on the list than a book you order was missed, but both things could happen. We apologize in advance for any inconvenience in this regard.
Thank you all as always, and I hope to see all y’all next week as the first of the DC Future’s End 3D comics arrive!